CUSTOM JUNK PHONE CASE

Shipping & Handling

Once your order has been shipped, we are not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but you haven’t received it, please check with your local post office or mail carrier. Any issues with delivery must be handled directly with USPS.

Skip the Line (Priority Processing) – Add-On $15 per every 2 items ordered

3 order items done per live 

Want your order completed ahead of the rest? With this add-on, your order will be prioritized and crafted live on stream!

✔️ Your order moves to the front of the queue

✔️ Completed faster than standard orders

✔️ Watch your order come to life on live

Important: This add-on applies per order and does not include expedited shipping. Processing time may vary based on order volume.

Junk Accessories Processing Time: Orders take 6-8 business days to ship out.(TIME VARIES)

Custom Clogs Processing Time: Orders take 7-12 Business days to ship out. (TIME VARIES)

Shipping Time: Once shipped, delivery takes 5-8 business days, depending on your location.

Confirmation: You’ll receive a shipment confirmation email with tracking details as soon as your order is on its way.

Thank you for choosing M.R.S Gallery!

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return policy below to ensure a smooth process.

Custom Clogs & Junk Accessories 
Due to the personalized nature of our Custom-made Clogs & Junk Accessories, we do not accept returns, exchanges, or cancellations on these items. Once an order is placed, THEMES and COLOR SCHEMES CANNOT BE CHANGED. Please Review your selections carefully before purchasing, (sizes,color,style,etc.) feel free to contact us before placing your order.

Jewelry 
We want you to love your new jewelry! If for any reason you're not satisfied with your purchase, we offer a 3-day return policy from the date you receive your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

How to Return Jewelry
- Contact us within 3 days of receiving your order to initiate the return process.
- Once your return request is approved, please ship the item(s) back to us at your own expense.
- After we receive the returned item(s) and verify their condition, we will issue a refund to the original payment method (less any shipping fees, if applicable).

Important Notes
- Items marked as final sale or personalized/custom items are not eligible for return or exchange.
- We do not accept returns on items that have been worn, altered, or damaged after receipt.
- Shipping charges are non-refundable, and you are responsible for return shipping costs unless the item was defective or an error was made on our part.

If you have any questions or concerns, please feel free to contact us at [info.mrsgallery@gmail.com].